🌎 Timezones and ⌚ Timestamps
In what timezone are timestamps displayed?
While all timestamps are recorded in Coordinated Universal Time (UTC) for consistency, we display these timestamps in the local timezone of each specific store location. This adjustment makes it easier for local teams to search and analyze data based on events and incidents that are reported in their own time.
Do timestamps mark the beginning or the end of the interaction?
The timestamp you see marks the beginning of the interaction. This indicates when the conversation or event started, giving you a clear starting point for each recorded interaction.
⏱️ Interaction Length
How can I find out how long an interaction lasted?
Each interaction record on the platform includes the duration of the interaction. This duration is the total time from the start to the end of the conversation or event, providing context on how extensive the interaction was.
⏳ Data Availability
How quickly do interactions become available for search?
Interactions are typically processed and become searchable within a few minutes after they occur. This processing time ensures the data is accurate and ready for your analysis, allowing you to rely on the system for timely insights.
🔍 Searching for Interactions
How do I effectively search for interactions?
You can search for specific interactions using keywords, phrases, or various criteria that align with the details you need. The search tool allows flexibility, helping you quickly locate interactions by time range, specific words mentioned, or interaction type.
How are search results ordered?
By default search results are ordered by the relevance score from the search engine. This will list the closest matches to your search first. You can easily sort the columns in the results table to change the order to find specific results.